These general terms and conditions (the “Conditions”) apply to:
a) the use of any information, pictures, documents and/or other services on the following European online store of Miros kapitalas, UAB “Royal Spoons” and their different versions (the “Website”); and b) the purchase of “Royal Spoons” branded products on the Website.
1. Data privacy
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see our privacy, security and cookies policy.
2. Exclusion of liability for external links
3. Information on the Website
The information on the Website is for general information purposes only and does not constitute advice. Even though Royal Spoons has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. Royal Spoons does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
Royal Spoons shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of Royal Spoons.
Royal Spoons shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
4. Intellectual property
All brand names, logo, product names and titles used on the Website are trademarks or trade names of Royal Spoons or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.
All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of Royal Spoons and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
6. Unsolicited Ideas
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Royal Spoons by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials.
You hereby indemnify and hold Royal Spoons harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
TERMS OF SALE
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting.
The products offered on the Website represent an offer to purchase products from “Royal Spoons” based on the data provided on the Website.
All prices indicated are EUR amounts and include value added tax. Orders and deliveries are possible all owver the world. If Royal Spoons is not able to execute an order, Royal Spoons will inform you as quickly as possible. Orders are accepted only in quantities usual for households.
When you submit an order, we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped.
Products on the Website are in stock and are ready to be sent. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it’s worth checking back with us regularly.
Please note that we cannot make or accept any changes (address, size, color) once your order has been placed.
Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
– The product is not available
– Your billing information is not correct or not verifiable
– Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
– If applicable your bank transfer payment is not received within 5 business days after the Order Confirmation
– We could not deliver to the address provided by you
– Due to circumstances or events beyond our control.
You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal, PaySera and by other means as may be applicable in your country.
During the payment process Royal Spoons may perform credit checks. Based on the outcome thereof Royal Spoons may change, adjust or decline an order and/or the selected payment method. In most cases Royal Spoons will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
As a rule, delivery time is 4 to 6 working days after shipping the order. See our delivery information for more details.
5. Retention of ownership
The products remain the property of Royal Spoons until payment is made in full.
6. Return and Cancellation
Returning defective products
The technological process allows small defects, scratches but if they are less then o,5 mm deep and 5 mm long. If this defects are biger and made by the RoyalSpoons, then the product can be returned. The customer need to contact with us by this email – firstname.lastname@example.org
Otherwise, the product we made is the individual items, it means that if you place an order and made any mistakes in the name or dates you want to engrave on the item, the Royal Spoons will do your order and we cannot make changes in your order. And such product cannot be returned.